Privacy Policy

1. Who we are

For the purposes of this Privacy Policy, the controller of personal data for the Linxis website and service is Meakes Ltd t/a Linxis.

2. Information we collect

Depending on how you use Linxis, we may collect:

• account details such as name, company name, email address, and login information
• billing and subscription information
• integration settings for Magento and QuickBooks
• sync job records, mapping configuration, operational logs, and usage metrics
• support requests, communications, and feedback
• technical information such as IP address, browser details, and device or session data

3. How we use personal data

We use personal data to:

• provide, operate, and secure the Linxis service
• create and manage customer accounts
• process billing, subscriptions, and plan usage
• monitor sync activity, troubleshoot errors, and improve reliability
• respond to support requests and customer communications
• comply with legal, regulatory, and security obligations

4. Legal bases

Where applicable, we process personal data because it is necessary to perform a contract, to pursue our legitimate interests in running and improving the service, to comply with legal obligations, or because you have given consent where consent is required.

5. Sharing data

We may share personal data with trusted service providers and processors who help us operate Linxis, including hosting providers, payment providers, infrastructure vendors, analytics or logging providers, and customer support tools where used.

We may also disclose data where required by law, regulation, court order, or to protect the rights, security, and integrity of Linxis, its customers, or others.

A public summary of current application-level third-party services is available on the Subprocessors page.

6. Data retention

We keep personal data for as long as needed to provide the service, maintain business records, resolve disputes, enforce agreements, and meet legal or regulatory requirements. Retention periods may vary depending on the type of data and the purpose for which it was collected.

7. Security

We use administrative, technical, and organisational measures designed to protect personal data against unauthorised access, misuse, disclosure, alteration, or destruction. No online service can guarantee absolute security, but protecting customer data is a core operational priority for Linxis.

8. International transfers

Where personal data is processed outside your country or region, Linxis will take steps intended to ensure appropriate safeguards are in place, where required by applicable law.

9. Your rights

Depending on applicable law, you may have the right to request access to personal data, request correction, request deletion, object to certain processing, restrict processing, or request portability of your data.

If you want to exercise a privacy right, please use the support details below.

10. Cookies and tracking

Linxis may use cookies and similar technologies to keep the website secure, manage sessions, remember preferences, and understand how the site is used. More detail is available in the Cookie Policy.

11. Customer responsibilities

If you connect Magento, QuickBooks, or other third-party services to Linxis, you are responsible for ensuring that you have the right to share that data and that your users only access the information needed for their role.

12. Changes to this Policy

We may update this Privacy Policy from time to time. When changes are made, the updated version will be published on this page with a revised “last updated” date.

13. Contact

If you have questions about this Privacy Policy or how Linxis handles personal data, please use the support details below.

Related policies: Terms and Conditions and Cookie Policy. Procurement resources: Security and DPA.