This Privacy Policy explains how Linxis, operated by Meakes Ltd t/a Linxis, collects, uses, stores, and protects personal data when you visit the website, create an account, or use the Linxis AI, knowledge, automation and integration platform.
Meakes Ltd t/a Linxis is controller for account administration, billing, security and direct support. When we handle order records, customer details, chatbot conversations or knowledge on a business customer’s instructions, that customer determines the purpose and Linxis acts as processor. See our DPA information. Website visitors should also read the notice of the business operating the chatbot.
Authorised integrations may process customer names and contact details, order lines, amounts, tax information, product identifiers, listing and fulfilment data, and external record references. We use these to provide the configured connection, matching, export and recovery functions. Data comes from you and the systems you authorise. Disconnecting an integration does not delete records already created in QuickBooks, eBay or Magento, or automatically erase Linxis job history. Contact support to request deletion or discuss retained records.
Account security uses password hashes and session information. If you enable MFA, we store an encrypted authenticator secret, recovery-code hashes and verification state to protect sign-in. Where Cloudflare Turnstile is enabled on signup or login, Cloudflare processes browser, network and challenge information to detect automated abuse. These controls support our legitimate interests in protecting accounts and preventing misuse.
Questions, replies and published knowledge are processed by the configured assistant and model service to generate answers and support conversation review. Avoid including passwords, payment-card details or unnecessary sensitive personal data. Workspace staff can review conversations and use available deletion and history-cleanup controls. An assistant response is not a decision about your legal rights or eligibility for a service.
Support tickets and any attachments contain the information you choose to submit. QuickBooks diagnostic records are limited to operational metadata such as timestamps, status, error codes, trace references and workspace or job identifiers; they are designed to exclude raw accounting payloads and credentials. The standard diagnostic logger retains up to 14 daily log files. This limit does not apply to separate job records, support tickets or backups, whose retention depends on ongoing service, investigation, recovery and legal needs. Authorised workspace users can download their QuickBooks health report and choose to share it with support.
We use account and billing data to fulfil our contract with you, business contact and support information to administer the service and respond to enquiries, and security records for our legitimate interests in preventing abuse and investigating faults. Where you act for a business, our legitimate interest is administering that business relationship. Legal obligations may require retention of billing or dispute records after closure. Optional processing requiring consent uses that consent, which you may withdraw. Required account and connection information is needed to supply the relevant service. Contact us about account closure, export or deletion; any retained information is limited by its purpose and applicable obligations.
You can contact support@linxis.uk about your information or to exercise your rights. If we process information for another business, we will help direct your request to that business. You may also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Linxis is designed to process only the data needed to operate your account, answer through configured assistants, run automation, support integrations, and keep the platform reliable. This page explains the categories of personal data involved and the purposes for which that data is used.
Meakes Ltd t/a Linxis operates this service. Our controller and processor roles are explained above.
Depending on how you use Linxis, we may collect:
We use personal data to:
Where applicable, we process personal data because it is necessary to perform a contract, to pursue our legitimate interests in running and improving the service, to comply with legal obligations, or because you have given consent where consent is required.
We may share personal data with trusted service providers and processors who help us operate Linxis, including hosting providers, payment providers, infrastructure vendors, analytics or logging providers, and customer support tools where used.
We may also disclose data where required by law, regulation, court order, or to protect the rights, security, and integrity of Linxis, its customers, or others.
A public summary of current application-level third-party services is available on the Subprocessors page.
We keep personal data for as long as needed to provide the service, maintain business records, resolve disputes, enforce agreements, and meet legal or regulatory requirements. Retention periods may vary depending on the type of data and the purpose for which it was collected.
We use administrative, technical, and organisational measures designed to protect personal data against unauthorised access, misuse, disclosure, alteration, or destruction. No online service can guarantee absolute security, but protecting customer data is a core operational priority for Linxis.
Where personal data is processed outside your country or region, Linxis will take steps intended to ensure appropriate safeguards are in place, where required by applicable law.
Depending on applicable law, you may have the right to request access to personal data, request correction, request deletion, object to certain processing, restrict processing, or request portability of your data.
If you want to exercise a privacy right, please use the support details below.
Linxis may use cookies and similar technologies to keep the website secure, manage sessions, remember preferences, and understand how the site is used. More detail is available in the Cookie Policy.
If you connect Magento, QuickBooks, or other third-party services to Linxis, you are responsible for ensuring that you have the right to share that data and that your users only access the information needed for their role.
We may update this Privacy Policy from time to time. When changes are made, the updated version will be published on this page with a revised “last updated” date.
If you have questions about this Privacy Policy or how Linxis handles personal data, please use the support details below.
support@linxis.uk
WhatsApp 07946 233556
Related policies: Terms and Conditions and Cookie Policy. Procurement resources: Security and DPA.
