Need a direct answer instead?
If your question is specific to your store setup, order volume, or procurement process, the fastest route is to message Linxis directly on WhatsApp or email.
FAQ
Questions teams ask before they switch.
The questions below cover setup, operations, billing, support, and procurement so you can quickly decide whether Linxis fits your Magento to QuickBooks workflow.
1. What does Linxis do?
Linxis helps teams sync Magento order data into QuickBooks, manage export rules and mappings, and review what happened to each sync job.
2. Do I need a developer to get started?
Not necessarily. The product is designed around a guided onboarding flow, although some teams still involve a technical contact for store credentials or internal review.
3. Does this work with QuickBooks Online?
The current product flow is built around QuickBooks Online connectivity and mapping, rather than a generic multi-ledger accounting connector.
4. Can I choose what gets exported?
Yes. Linxis includes export-rule and mapping steps so teams can decide how sync behavior should work before pushing live order data into QuickBooks.
5. What happens if a sync fails?
Failed jobs remain visible in the operational flow so you can review their status, investigate the issue, and use the retry tooling where appropriate.
6. Can I retry jobs or callback failures?
Yes. Linxis is designed around job-level visibility and retry/recovery paths rather than forcing you to rebuild the whole flow from scratch.
7. How long does setup take?
That depends on how quickly you can provide store access, confirm export rules, and complete the QuickBooks mapping decisions. The onboarding path is intended to keep those steps explicit.
8. Is there a trial?
Yes. The public pricing flow currently advertises a 7-day trial, along with trial sync allowances that vary by plan tier.
9. How do plan limits work?
Plans are positioned around active store capacity and monthly sync allowance. The pricing page shows the current public limits for Starter, Growth, and Pro.
10. How do I get support?
Public support contact currently runs through WhatsApp and email, both of which are listed on the contact page and in the site footer.
11. Can you provide security and DPA documents?
Yes. Linxis now has public pages for Security, DPA, and Subprocessors so teams can start their internal review before asking for anything contract-specific.
12. Does Linxis support more than one store?
Yes. Multi-store capacity depends on the plan you choose. The public pricing page shows the current store limits for each tier.