This page sets out a practical public starting point for how Linxis expects controller and processor responsibilities to work when processing personal data on behalf of business customers.
QuickBooks and eBay workflows may process customer contact details, order and tax values, product identifiers and fulfilment references. AI chatbots process visitor questions, replies and customer-published knowledge. Support tickets and scoped diagnostics support operation and troubleshooting. Data subjects include business staff, buyers and website visitors.
The service includes workspace access controls, optional MFA and encrypted QuickBooks credentials. Conversation cleanup and disconnection serve different purposes: disconnection does not erase previously exported records. Agree return, deletion, backup handling and any required retention with Linxis as part of your processing arrangement.
This public DPA is a baseline summary for review and discussion. It is not a substitute for a signed agreement, legal advice, or any negotiated contract terms that may apply to a specific customer relationship.
This DPA applies where Meakes Ltd t/a Linxis processes personal data on behalf of a customer in connection with the Linxis AI, knowledge, automation and integration service.
Where the customer determines the purposes and means of processing, the customer acts as controller and Linxis acts as processor. Linxis may act as its own controller for separate business purposes such as account administration, billing, security, and direct customer communications.
Processing covers the provision, support, and operation of the Linxis service for as long as the customer account remains active and for any additional period required to wind down the service, resolve disputes, or meet legal obligations.
Processing may include hosting tenant knowledge, handling assistant conversations, receiving automation requests, connecting customer-authorised systems, applying rules and mappings, tracking job outcomes, troubleshooting failures, providing support, and administering billing and service operations.
Depending on customer use, the service may process account details, store/integration settings, conversation records, knowledge content, job records, order-related data, support communications, and operational logs. Data subjects may include customer personnel, website users, store administrators, and individuals whose details are contained in connected-system data.
Linxis will maintain measures appropriate to the nature of the service and the data being processed. These may include authenticated account access, protected API flows, tenant-aware controls, and operational monitoring of sync activity.
Linxis may use approved subprocessors and third-party service providers to operate the service. A public working list is available on the Subprocessors page.
Where personal data is transferred internationally, Linxis will rely on transfer mechanisms and safeguards required by applicable law for the relevant processing relationship.
Linxis will provide reasonable cooperation if the customer needs help responding to a data subject rights request, regulator enquiry, or a security issue that materially affects the customer’s data in the service.
At the end of the service relationship, Linxis may delete or return customer data in line with the contract, operational constraints, backup retention, and any legal obligations that still apply.
Linxis can provide reasonable information about its current processor-side practices, subject to confidentiality, proportionality, and the need to protect other customers and the security of the service.
If you need a signed version, contract-specific language, or procurement discussion around this DPA baseline, contact Linxis directly.
support@linxis.uk
WhatsApp 07946 233556
